At Charming Jewels, I work hard to ensure my store policies are fair, clear and transparent. If you can’t find the information you’re looking for below, don’t hesitate to get in touch so I can help you further.

 

Note: Please make sure you understand all conditions of your purchase. It would be useful to read all information thoroughly. Please check the item(s) details, photos, packaging, shipping, conditions of returns, care instructions to make sure you are happy with them before the purchase.

 

Advanced payment for customised orders

Advanced payment for customised orders is not a subject to be refunded if the client changed their mind or failed to pay the rest of the amount in the agreed time upon the completion of the work.

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I gladly accept returns

Contact me within 3 business days of delivery.

Dispatch items back within 7 business days of delivery.

I don't accept exchanges or cancellations

But please contact me if you have any problems with your order.

The following items can't be returned

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

• Custom or personalised orders

• Sale/Discounted items

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Conditions of returns details

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

If you are not satisfied for any reason, please return the item(s) within 7 business days after you receive the item(s) for a complete refund (postage not refundable). All items must be returned in new and unused condition in original packaging to receive full refund. A refund of the purchase price will be issued upon receiving the item(s) undamaged in its original state. Please pack the item(s) carefully.
 

Please contact me before you return the item(s) for a return shipping address within 3 business days of delivery and send item back within 7 business days of delivery with tracking number.
Return shipping costs will be paid by the sender.